Privacy policy

Merhaba Destinations ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or book a tour with us. We handle personal data in accordance with Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We collect information you provide directly to us, including:

• Booking details: name, email, phone number, tour date, number of guests, and any special requests.
• Payment information: processed securely via our payment provider. We do not store full card numbers on our servers.
• Communications: messages sent via our contact form or email.
• Technical data: IP address, browser type, pages visited, and general usage analytics.

2. How We Use Your Information

• To process bookings and send confirmations, reminders, and updates.
• To respond to enquiries and provide customer support.
• To improve our website, tours, and services.
• To send marketing communications — only if you have opted in, and you may unsubscribe at any time.
• To comply with legal obligations under Singapore law.

3. Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party service providers who help us operate our business (payment processors, email delivery, analytics), strictly for the purposes outlined above and under confidentiality obligations. We may also disclose information when required by law.

4. Data Retention

We retain booking and customer data for as long as necessary to provide our services, resolve disputes, and comply with tax and legal requirements. You may request deletion of your personal data at any time by contacting us.

5. Your Rights Under PDPA

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for marketing communications.
• Request deletion of your data (subject to legal obligations).

To exercise these rights, contact us at info@merhabadest.com.

6. Cookies

We use cookies to improve your browsing experience and analyse site usage. See our Cookie Policy for details.

7. Security

We take reasonable steps to protect your information using industry-standard security practices including HTTPS encryption, access controls, and secure infrastructure. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Material changes will be reflected by updating the "Last updated" date above.

9. Contact

Questions or concerns? Reach us at info@merhabadest.com.